Shipping policy

VELORA ELEGANCE — Shipping Policy

Last updated: September 11, 2026

At VELORA ELEGANCE, we work to process and deliver your orders as quickly and safely as possible. Please review the following shipping information before placing your order.

1. Delivery Areas

We currently offer delivery within Pakistan through our fulfillment and courier partners.

Delivery availability and delivery times may vary depending on the customer's location and courier coverage.

2. Order Processing

Orders are generally processed within 1–2 business days after order confirmation.

For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order before processing.

Once processed, your order is handed over to our fulfillment/courier partner for delivery.

3. Estimated Delivery Time

Most orders are expected to arrive within approximately 2–5 business days after dispatch.

The total delivery time may therefore vary depending on order processing and your location.

Remote areas, courier availability, public holidays, weather conditions, or unexpected circumstances may result in additional delays.

Delivery times are estimates and are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you place your order.

The shipping charge may vary depending on the delivery location, order, product, or applicable courier/fulfillment charges.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through the available courier service.

Customers can use the tracking information to monitor the progress of their shipment where tracking is available.

6. Delivery Attempts & Incorrect Information

Please make sure your name, phone number, and delivery address are accurate when placing your order.

If a customer is unavailable, provides an incorrect/incomplete address, refuses a COD delivery, or otherwise prevents successful delivery, the courier may make additional delivery attempts or return the parcel to the sender.

Additional charges or restrictions may apply to returned or re-dispatched orders where applicable.