Privacy policy

Privacy Policy — VELORA ELEGANCE

Last updated: September 11, 2026

At VELORA ELEGANCE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or make a purchase from our online store.

1. Information We Collect

When you place an order, contact us, or interact with our store, we may collect information such as:

Your name
Phone number
Email address, where provided
Shipping and billing address
Order and product details
Information you provide when contacting customer support

We may also automatically receive certain technical information when you visit our website, such as browser and device information, IP address, and information about how you interact with our store.

2. How We Use Your Information

We may use your information to:

Process and fulfill your orders
Arrange delivery of your purchases
Contact you regarding your order
Confirm Cash on Delivery orders
Provide customer support
Process returns, refunds, or exchanges
Improve our products, services, and website
Prevent fraud, abuse, or unauthorized activity
Comply with applicable legal requirements

3. Sharing Your Information

We do not sell or rent your personal information.

We may share relevant information with trusted service providers when necessary to operate our business, including:

Shipping and courier partners for order delivery
Technology and website service providers
Payment or transaction service providers, where applicable
Other service providers who assist us in operating our store

These parties receive only the information reasonably necessary to perform their services.

4. Cookies and Similar Technologies

Our website and third-party services may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your shopping experience.

You can control or disable cookies through your browser settings, although some website features may not work properly as a result.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, accounting, legal, and regulatory requirements.

7. Your Rights

Depending on applicable law, you may contact us to ask about the personal information we hold about you or request correction or deletion of your information, subject to legal and operational requirements.

8. Third-Party Services

Our store may use third-party services, including Shopify, payment providers, analytics services, advertising platforms, and delivery partners. These services may process information according to their own privacy policies and terms.

9. Children's Privacy

Our store is not intended to knowingly collect personal information from children where prohibited by applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements. Any updated version will be posted on this page with a revised "Last updated" date.