Refund policy

VELORA ELEGANCE — Return & Refund Policy

Last updated: September 11, 2026

At VELORA ELEGANCE, customer satisfaction is important to us. We carefully inspect and process orders before dispatch. Please review the following policy before placing your order.

1. Damaged, Defective, Broken, or Incorrect Items

If you receive an item that is damaged, defective, broken, or different from the item you ordered, please contact us within 48 hours of delivery.

To help us verify the issue, please provide:

Your order number
A clear description of the issue
Clear photos and/or an unboxing video showing the parcel and the product

We may request additional information where necessary.

After verification, we may offer an appropriate resolution, which may include:

Replacement of the product
Exchange
Refund
Another mutually agreed resolution

The resolution will depend on the nature of the issue and product availability.

2. Change of Mind / Personal Preference

Returns based solely on change of mind or personal preference—such as not liking the color, design, style, or other subjective characteristics—are not automatically eligible for return or refund.

If we agree to accept such a return:

The product must be unused and in its original condition and packaging.
Return shipping costs will generally be the customer's responsibility.
Any applicable return costs will be communicated before the return is approved.
Approval is subject to the product's condition and eligibility.

3. Return Request Process

To request a return, exchange, or refund, contact us via WhatsApp:

+92 316 4437277

Please provide:

Order ID:
Customer name:
Reason for request:
Photos/video of the issue:

Our support team will review the request and provide the next steps.

Please do not send an item back without receiving return instructions from our team.

4. Return Shipping

For an item that is confirmed to be damaged, defective, or incorrectly supplied, we will provide the appropriate return/replacement instructions.

For an approved change-of-mind return, the customer is generally responsible for return shipping and related costs.

The return address and instructions will be provided to the customer when a return is approved.

5. Non-Returnable Situations

A return or refund may not be approved where:

The product has been used, altered, or damaged after delivery due to customer handling.
The customer does not follow the return instructions provided by VELORA ELEGANCE.
The request is made outside the applicable return/claim period.
The product is not eligible for return due to its nature.
The issue is solely based on personal preference where no return has been approved.

Nothing in this policy is intended to limit any rights that cannot legally be excluded under applicable consumer-protection laws.

6. Refunds

If a refund is approved, we will communicate the refund amount and method to the customer.

For eligible Cash on Delivery orders, we will contact the customer to arrange the applicable refund method.

Approved refunds will generally be processed within 3–5 business days after the claim has been verified and the required return process has been completed, where applicable.

The time for the customer to actually receive the funds may vary depending on the payment or banking service used.